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Ticketing & operations platform

Every ticket.
Every team.
One system.

No sales pitch. Just the product.
This is not a screenshot. Open the ticket and see.

See pricing
Focus See timeline All costs
Checked-in On site
Marta Zielińska Requested
Payroll team lead · Aurora House HQ
Laptop dock keeps cycling power at desk 4.12
Tomas Berg IT technician · Helix IT Services
8. The dock firmware was three versions behind. Updated it, and I’m load-testing both monitors now.
Marta Zielińska Payroll team lead · Aurora House HQ
7. Perfect timing. I’ll clear the desk for you.
Helena Roos Service desk · Helix IT Services
6. Confirmed check-in from comment 5
Tomas Berg IT technician · Helix IT Services
5. Check-in
Tomas Berg IT technician · Helix IT Services
4. Booked the swap for tomorrow morning, ahead of payroll close.
Tomas Berg IT technician · Helix IT Services
3. I’ll bring a replacement dock and a spare power brick.
Helena Roos Service desk · Helix IT Services
2. Assigned to Tomas for an on-site dock swap.
Helena Roos Service desk · Helix IT Services
1. Status changed to In progress · Dispatched

What it does

We won't make you scroll through twenty sections explaining what ticketing software is.

We respect your time. A few of the things fam. does day to day. Nothing static. Open any card.

Each asset keeps its own file

Assets

What broke, who fixed it, what it cost.

Every fault, from day one

Stop describing corridors

Floor plans

Every asset has its place on the plan, every area its floor size.

Click a pin, get the card

'Trust me' isn't a record

Checklists

Every step ticked, signed off and counted into a score.

The auditor sees the same thing

The morning questions, answered

Dashboards

The whole operation on one screen.

No more asking around

November holds no surprises

Yearly budget

The pace of spend, and a projection of where the year ends up.

Before the ceiling becomes a problem

The invoice, itemised

Costs

The quote, the approval and the invoice all hang on the ticket they belong to.

Straight into the yearly budget

It reminds itself

Planned tickets

The monthly audit. The weekly clean. One ticket, every visit on it.

Every visit, one ticket

A rating after every job

Ratings

Ratings from every job, narrowed to category and location.

Track record, not a hunch

No one is left out

7 UI languages

The interface in seven languages, and every comment and description translates into one of 130+.

Nobody translates by hand

Built for a thumb

Any device

In a pocket on the floor. On a screen in the office.

Not a shrunken desktop

Plus

Photos & files Attachments Signatures Custom views Saved filters Categories Bookmarks Watched cards Priorities Assignments Custom SLAs Approvals Reminders Notifications Real-time updates Live presence Calendar @mentions Team mentions Comments Reactions Locations & areas Organization profiles Provider coverage Timeline Audit trail Multi-currency Time zones Master search AI summaries Requester portal Access control Two-factor auth Single sign-on Bulk actions Dark mode Drafts & autosave

…and hundreds more, designed to streamline your operations.

What it costs

One plan. Requesters free, unlimited.

Prices are public, straight from the billing system. What you see is what it costs.

Administrator

Runs the system

€99 / seat / month

Minimum 1 seat, the founding admin

Operator

Coordinates work

€30 / seat / month

From 0 seats, add as you grow

Requester

Submits requests

€0

unlimited, forever

See it on your own operation.

See pricing

No sales team. You'll talk to the people behind fam.

For relaxing times... make it fam. time

Free 30-minute tour

Pick a time that suits you.

A 30-minute walkthrough with a real person. Times shown in your timezone, .

1 · The day

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